1. Will our chair covers fit at your venue?
We provide two different styles and fabrics of chair covers. We will either contact your venue on your behalf, or send you both samples in the post for you to try for yourself. If you wish to proceed with this method, then we ask for a £10.00 deposit to be paid either through paypal or by card over the telephone. Our covers are sent 1st class recorded delivery and must be signed for. We ask that you return these covers within 10 days. Once we receive the covers back we refund the £10.00 less £3.50 postage costs.
2. Can I look at the Sash colours before my event?
Yes, we will either send you a sample sash in the post with your covers, or if the colour you require is not shown then we will try our best to obtain the colour sash for you.
3. How do I book?
We would first of all recommend that you purchase sample covers and sashes to try at your venue if we have not dressed or visited your venue previously. We will be able to give you guided professional advice on which we feel would be more suitable either over the telephone or by email. Once you have made your choice we ask you to return your covers along with a completed booking form and £50.00 deposit within 10 days. We will then forward you written confirmation of your order. Your final numbers and balance are due 14 days prior to your event in which we will contact you for the information regarding your numbers. We will be in contact with either yourself or your venue regarding delivery or set up within the week leading to your event. We are always available by telephone if any problems arise.
4. What deposit is required?
A £50.00 deposit is required to secure your booking along with a completed booking form. This is non refundable if a cancelation is made. This deposit is refunded within 7 days after your event.
5. When do I pay the balance and by what payment method?
The full balance is due 14 days prior to your event with your final numbers. This can be paid by either card, cheque or bank transfer.
6. Do you confirm my booking?
Yes, once we have received your completed booking form with the £50.00 deposit, we will send written confirmation of your booking.
7. When do I need to confirm my final numbers?
We understand that your final numbers may differ to what you originally booked. We will require these numbers 14 days prior to your event along with the full balance payable.
8. When will I receive my covers if sent by courier?
Your covers will be sent by courier and delivered 2 days prior to your wedding, we will then arrange for collection of the covers on the next working day after your event. This service is tracked and a signature is obtained. These can either be sent to you or by separate negotiation with your venue.
9. When do you dress the venue?
Our team of co-ordinators will either dress your venue on the morning of your event or by prior arrangment for the day before with your venue. We will also liaise with your venue with regard to collection of your chair covers and sashes.
10. What if covers or sashes are damaged or lost?
Should any damage or loss occur you will be charged at the replacement cost of £10.00 per chair cover.